Active Auto Parts - Returns Information

Authorized returns must be in the complete and original packaging. If the item arrived at your location damaged, please include the original shipping container in your return.

All authorized returns must be in their original condition, include all components, and cannot be disassembled or damaged due to incorrect installation. Returns missing components will not be credited. We are not responsible for installation errors. We are not responsible for labor expenses, towing expenses, additional repair expenses or rental car expenses caused by the use of wrong or defective parts during installation.

Parts Not Returnable: Service manuals, CD ROMs, Special-order Products, Custom-made Products, and Auto Body Parts cannot be returned for any reason. Electrical parts are not returnable if unsealed for any reason.

Return Procedure

In order to obtain a Return Authorization (RA) number, complete this form. Provide your order number, name, email address, phone number, and the part number you wish to return, along with a detailed explanation. If you do not have your order number, please indicate when your order was purchased and the full name you used upon ordering.

RA numbers and return shipping instructions will be emailed in 2-3 business days after receipt of the fully completed form. No returns will be accepted without an RA number.

All returns must be packaged properly; we are not responsible for damaged returns resulting from improper packaging.

Freight Charge:
Return freight charges are not reimbursable unless the return is a direct result of our error.

Restocking Fee:
A 20% restocking fee is charged on all returns that are not the direct result of our error.

Refunds

Refunds for returns or cores normally process and credit within 30 days from the date we receive your return at the warehouse. Once we receive the core or part, we forward it to the manufacturer for approval. The manufacturer will then approve the return. Once the return has been approved and processed, the refund will be credited to the credit card you used to buy the merchandise. You will receive a "credit approved" e-mail the day you are credited. Please be aware that your bank may take 4-7 business days to post the credit to your account or credit card. If you do not receive a credit after 30 days, please e-mail our returns department at shipping@autopartsauthority.com and we will respond to you immediately.

Risk of Loss

All items purchased from our website are made pursuant to our shipping terms, which are F.O.B. shipping point. This means that that risk of loss and title of any item is passed to you at the shipping point, which is when the carrier accepts the goods for transport.